Vertical Thinking Print Quality Satisfaction Guarantee

We 100% guarantee your satisfaction in the quality of our product, or Your Money Back!

This satisfaction guarantee refers to the quality of the print job and paper stock only. Print issues covered include, but are not limited to:

Ghosting, smudges, incorrect perforations, form alignment, incorrect folding, incorrect size, incorrect paper weight, incorrect finish, and incorrect paper stock.

The customer's choices on the graphic design, paper specifications, folding options, finish and paper weight must be decided prior to printing. These are considered matters of taste and personal preference. They are not in any way covered by the guarantee unless Vertical Thinking prints with specifications contrary to those specified by the customer.

Please note that our money back guarantee covers the full cost of the print product, but does not cover the cost of shipping. Items being refunded must be shipped back to vertical thinking prior to the purchase price being refunded.