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The Following Is Answers to the Most Common Questions Asked.

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Q. I am a first-time customer. How does this work?
Q. How long will it be till I actually get my order?
Q. Will you be sending me proofs?
Q. I am nervous about ordering online. Are you guys a real company?

Q. I am a first-time customer. How does this work?

A. This is a common questions :-) . Here is a step-by-step walk-through:

Q. How long will it be till I actually get my order?

A. The production time (also called turnaround time) for all our products is 4 to 5 business days with the exception of presentation folders which take 6 to 7 business days to produce.

IMPORTANT: This does not include the time necessary to prepare your files or shipping time. Also remember that these are business days, meaning not including weekends. We don't include shipping time and file preparation time in the stated turnaround only because those times can change from one order to the next.

A good rule of thumb is to leave two weeks from the time you place your order, till the time you expect it on your doorstep. Often, it will actually be faster than this but this a good rule of thumb.

Bear in mind are turnaround times are only an ESTIMATE and if you have a very important deadline, you should speak to us prior to placing your order. We can rush of certain orders at an additional cost of $39.

Q. Will you be sending me proofs?

A. Yes we will. Even if you supply your own files, we will send proofs by email just to make sure nothing went wrong with the file, and that we set it up on our templates correctly.

If you need a hard copy proof, we can do that, but there is an additional charge of $50 for that. This includes the creation of this hardcopy proof and the cost to have it couriered to you.

Q. I am nervous about ordering online. Are you guys a real company?

A. Yes! We are a real company and more importantly, real people. There's nothing worse than a website that doesn't seem to have real people behind it providing real service. We are available to speak with you over the telephone if need be, and are more than happy to address any questions you have or concerns that arise. You can reach us at 1 (888) 587-2383.

Full List of Questions & Answers

You can find the most common Questions & Answers HERE

Q. Can you help me with my design?
Q. Is there a setup fee? Or any other charges?
Q. How do I Order Online?
Q. Will I receive Proofs before printing?
Q. What are your desired File Specs?
Q. Imortant Info about about colour accuracy and your monitor?
Q. What formats do you accept?
Q. Do you have Templates?
Q. How can your prices be so good?
Q. What does AQ coating mean?
Q. What does UV coating mean?
Q. What does writeable gloss mean?
Q. What is the difference between digital and offset printing?
Q. Should I get 80lb or 100lb?
Q. Should I get 14pt or 18pt?
Q. Can I use 2 sets of Graphics for my Print Run?
Q. What does shipping cost?
Q. How long does shipping take?
Q. Is your product good-quality?
Q. Is mail order secure and safe? What about credit card security?
Q. What methods of payment do you accept?
Q. What if I have a problem? What do I do?
Q. Is Your Product Environmentally Friendly?
Q. What Type of Equipment do You Use?
Q. What Is Bundling in 100s?

Q. Can you help me with my design?

A. Absolutely! We take whatever you have; pictures, a logo, an old design, or nothing at all, and combine it with the text you want! We can also supply pictures based on your requests. After we have completed your design you will be sent a proof by email for your approval or necessary revisions. Simple! Check out our our design portfolio HERE.

NOTE: Graphics Design services can be added to your cart by by choosing the We Design option on the product tabs.
Or, call with any questions. 1 888 587 2383
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Q. Is there a setup fee? Or any other charges for my existing graphics?

A. Absolutely not! The only time there is an additional fee is if you require design work from us.
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Q. How do I Order Online?

A. Go to the product tab that is of interest to you. use the drop-down menus to select the options that you desire. Then add that item to your cart. You can add multiple items from different product tabs to your cart before clicking Go to Order Form to Complete Your Order.
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Q. Will I receive Proofs before printing?

A. Yes we will. Even if you supply your own files, we will send proofs by email just to make sure nothing went wrong with the file, and that we set it up on our templates correctly.

If you need a hard copy proof, we can do that, but there is an additional charge of $50 for that. This includes the creation of this hardcopy proof and the cost to have it couriered to you.
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Q. What are your desired File Specs?


A. We can make anything work, so if none of this makes sense to you don't worry about it. Just send in what you have and we will make it work.

The ideal specs are as follows:

300 dpi (resolution), with a 1/8th inch bleed and a 1/4 inch text safety. Blank Templates are HERE.

Bleed Definition: Bleed is the 1/8th inch extra added to each edge of a print job. For instance, a 4x6 postcard should be submitted at the size 4 1/4 x 6 1/4. The reason for this is that the cutting process in printing is not absolutely perfect. The extra 1/8th inch will be cut off at the cut line and just in case the cut is off a tiny bit you will see the bleed rather than plain white. Practically speaking you need to extend any graphics or pictures to cover the 1/8th inch bleed.

Text Safety Definition: This is essentially the opposite of a bleed. Because of the slight margin of error in cutting mentioned above, you should not put text (or anything important) within 1/4 inch of the desired cut line.

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Q. Imortant Info about colour accuracy and your monitor?

Computer monitor manufacturers do not make monitors with accurate colour reproduction in mind. Because people associate brightness with better quality, monitor manufacturers almost always make monitors significantly brighter than is actually accurate. This is true across the board. Even if you have a high quality Apple monitor there is a very strong chance this will be the case. Monitors also provide you settings to adjust brightness and contrast to your taste and there's certainly no guarantee from anybody that this will produce an accurate representation on your monitor.

The problem this can cause is that your graphics, in actuality, are darker than they appear on the screen. This is often discovered when a print job comes back darker than it appeared on the monitor.

A monitor can also be displaying too much red, or blue or any number of problems. However, having too much brightness is the most common problem.

We seriously recommend that unless you have significant experience with offset printing you consider brightening your files by 20% or so, or request that Vertical Thinking brighten them on your behalf, to have them come out closer to what you were expecting.

Q. What file formats do you accept?

A. Virtually everything under the sun! However, PDF, TIFF, or JPG are best. Please be sure to save everything at the highest quality or at a resolution of 300. Here is a partial list of the formats we can work with:

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Q. Do you have Blank Templates?

A. Yes! They are available for download HERE.
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Q. How can your prices be so good?

A. Two reasons. One, by operating online we maintain a much lower overhead than many of our competitors. That way you are not paying for our store-front overhead when you buy your Business Cards. Two, we print in larger volumes from a larger customer base making it possible to get lower prices from our suppliers, which we then pass on to you!
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Q. What does AQ coating mean?

A. AQ is short for Aqueous and is a water based varnish applied over the finished print product. Applying the Aqueous coating to a sheet prevents scuffing and gives it additional gloss.
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Q. What does UV coating mean?

A. UV is short for Ultraviolet and is a coating applied over the finished print product. Applying the UV coating to a sheet Gives the card stock a very high gloss finish. Great for very vibrant images as well as tourist postcards.
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Q. What does writeable gloss mean?

A. This is a term often used for the aqueous or AQ coating. It simply means that it is not so shiny that it cannot be written on with a ball point pen. This is important as people often want to write notes on print material, such as a price you gave them or a personal phone number.
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Q. What is the difference between digital and offset printing?

A. Digital printing is generally used when printing smaller quantities. This is because there is much more time and cost involved with preparing for an offset (printing press) job. Offset printing is used for larger quantities where the higher cost of setup is justified by the lower cost of production per piece.

The quality of our digital and offset product is very comparable and on most products it is very difficult to tell the difference. However the industry consensus is that offset printing produces the preferred quality. As a general rule of thumb quantities of 100, 250 and 500 are printed digitally while quantities of 1000 and above are printed offset.
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Q. What does 100lb Mean?

A. 100lb (pounds) is a measurement of thickness. This is the heaviest of the most commonly used flyer and brochure weights. Specifically the paper we used is called 100lb gloss text. This is about twice as thick as the typical 20 pound bond paper you use for your printer.
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Q. What's the difference between 14pt or 18pt?

A. 14pt (point) card stock is the thickest part stock you will typically see used for business cards postcards and door hangers. Many of our competitors print on card stock as thin as 9pts! This is a great option which everybody is very pleased with.

For the extremists out there who demand the absolute best, we offer business cards in an 18pt Matte Laminated! Most of have us never seen a business card this thick or a finish so beautiful. Feeling decadent? go with the Matte Laminated!
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Q. Can I use 2 sets of Graphics for my Print Run?

A. You can not split an order, such as 5000 flyers into 2500 of one version and 2500 of another. To do this you need to order two sets of 2500. the runs are defined by the fact that the graphics are the same for every piece. That being said, the site does calculate a multi-item discount when adding multiple sets, such as the two sets of 2500, to your shopping cart.
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Q. What does shipping cost?

A. Shipping is calculated in the cart. Simply add the items you want to your cart and then enter your postal code. Different shipping options and prices will appear in the drop-down menu.
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Q. How long does shipping take?

A. shipping time in the Greater Toronto Area is usually 24 hours. The rest of Canada can expect three to five business days. Next Day delivery is available and is quoted in the cart. Tracking numbers are sent out upon shipment.
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Q. Is your product good-quality?

A. Yes! Our products are some of the best you will ever come across. Our paper is bright and thick and our printing process among the best in the world. For more information about our process and equipment, visit the equipment page.
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Q. Is mail order secure and safe? What about credit card security?

A. All product is sent through UPS and you are provided with tracking numbers. Credit Card transactions are done through a Secure Socket Layer, or SSL. This encrypts all your information keeping you safe during your online experience. This is the industry standard in Online Security.
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Q. What methods of payment do you accept?

A. Visa, MasterCard and American Express Online. In addition, we can make arrangments by phone to accept Check, Interac Money Transfers, Paypal and money orders.
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Q. What if I have a problem? What do I do?

A. Just give us a call. We will get it sorted out right away. 1 888 587 2383.
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Q. Is Your Product Environmentally Friendly?

A. All of our products are created very Green! At each step of the production process we are very environmentally conscious. here are a few examples of how we are attempting to respect our planet:

Q. What Type of Equipment Do You Use?

From start to finish, your orders are processed on state-of-the-art equipment to ensure your printed materials are of the highest quality. We use the latest technology in software, printing equipment and processing procedures along with the latest in Pre-Press equipment, Computer-To-Plate Technologies, Sheet fed Presses, both Full and Half Web Presses, inline coating capabilities, several cutting systems, multiple folding machines, stitching lines, drilling and assembly stations.
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Q. What is Bundling in 100s?

This is done primarily for customers who are going to be distributing with Canada Post. Canada Post (and sometimes other distribution companies) require that everything be bundled in 100s. If you choose this option your postcards or brochures will arrive to you separated into groups of 100 using elastic bands.
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